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Kaeden English Community Manager

  • Male
  • Member since Aug 7th 2016
Last Activity
  • DWTRT -

    Hey any idea when the game will be at full release instead of open beta? It's been a long time now. Just asking cause I'm wondering when I should actually start playing again, since the game feels so dead now compared to open beta release. I logged in a few times, but it seems really inactive. Any ideas when there is full release and more marketing to get game back in shape or will you just leave it as it is with no plans?

  • MadMax -

    Hi Kaeden, Paypal has assured me that My.Com is rejecting/refunding the transactions and not them. It is not part of their fraud system as mentioned in your post. They reviewed my account and the request for refund/cancellations were coming from My.com and not from Paypal.

    • Kaeden -

      Hey there, as I said in the post some users may be affected by this issue it was not a blanket statement stating every issue was due to this. If you're having issues topping up via PayPal please contact our support team using the link provided in the thread.

  • Stelleia -

    Hello! Will Mr.Cuddles be returning like Crispy did?? i really need that acc QQ i missed it during the event last time.. plz let me buy it QQ

  • Archangeli -

    Meow, how is my costume doing? I hope you are taking care of it for me!

  • Stelleia -

    Also will there be another event with Mr. Cuddles in it? i missed it and would like another chance at it

  • Stelleia -

    Hey will you ever add the missing accessory for Jade Rabbit? Its suppose to be a head piece with bunny ears on it... the outfit is just not the same without it :C

    • Kaeden -

      Hey there, We will be adding the accessory for Jade Rabbit to the store but right now I'm unable to give you a date as to when we will do this.

    • Stelleia -

      alright! thanks for the reply! also could you answer my other question to?

  • Phatty -

    Hey, check your conversations with me please :)

  • BloodyPriest -

    Hello Mr.Kaeden. I couldnt find the thread about the repair about Heaven Safe Pack 2. Will it be a repair or what?Please answer me if you can. Thank you!

  • Mikazuki -

    hello sir, I want to ask why is there no back pack on cash shop?i know there are expanders but not actual backpack??

    • Kaeden -

      If you go to the Daily tab then Daily Amenities there is an item called Ornate Cotton Pack which will give you a 24 slot backpack :)

  • u_15834745 -

    Hi Kaeden,
    I just saw you were active a few minutes ago. Could someone post something about the maintenance announcement that just appeared in game a few times? Just so we know its not a bug and maybe what you are gonna do? Would be awesome, thanks

    • Kaeden -

      The in game announcements announcing Maintenance is currently not functioning as intended, there are no plans for any server maintenance today. We would have announced it on the forums and twitter if that was the case :)

    • u_15834745 -

      Alright, thank you very much, was a bit confused^^

  • Revi R -

    Hi Kaeden. I don't know why I can't top up, I'm using Visa and it always says "Operation is impossible". how to fix that b4 top up event end.

  • Revi R -

    hi, i cant't top up

  • Izu -

    Check your DM's please, thanks.

  • Starfall -

    I can't top-up. Customer support seems to avoid work, they say the issue is gone but it is still there. The ticket has been up for a while now, no work done.

    • Kaeden -

      Please PM me your ticket number and I will see if there is anything that I can do.

  • Stelleia -

    Can i get a PM, i have a serious quesiton

  • Jiyon -

    Hi Kaeden. With the most recent patch, on the 19th July, the Monkey King Sage was removed but the Golden Peaches still remain with two more days left before they expire. However, there is no way to turn these in now. With some people still holding onto them before they expire and planning to use them before said expiry date, what happens now? As some people may have a large quantity they can no longer use, resulting in money lost, whether it be in game or real money.

    • Kaeden -

      The Monkey King Sage was marched at gunpoint back to his post in Sulan and is once again available to sell your Golden Peaches to.

    • Jiyon -

      Thank you, much appreciated ^^

  • Daciana -

    I went to support with an issue. They offered me a solution on 6/30/2017 and I replied and accepted their suggested solution. They never applied the solution. I have messaged them twice since asking when they will be fixing it and not gotten a response. What can I do to resolve this?

    • Starfall -

      They don't really do anything to it. I wonder where is their customer support located. They should just ditch that customer support company and hire a different one. Those customer support are avoiding work, telling they have already solved the issue just to obtain their daily replied ticket quota when they have not even done anything.

  • Scarlet Witch -

    Missed me ?:P

    • Kaeden -

      Always, how have you been?

    • Scarlet Witch -

      :( Eh Goooooood bored as always, missing you and my fav CMs <3

  • skyresq1 -

    Any idea when the "Merit Plate II" be available in game???

  • Daciana -

    Can you please remove the Eterna Guild tag from me. I have left Eterna in game but they are no longer listed on the website so I cannot leave them here. I want to be able to join my current Guild on the website. Thank you.

  • u_12272708 -

    What happens if you have characters in both servers that are merging? More than the allowable max.

  • Ags -

    How will you manage Guild ID after merge?

  • Meowmix2000 -

    Hey wakeup moderation team. Your reddit has a video advertising the malware website.

  • Kalez -

    Still no patch notes? you said tomorrow.... that was 2 days ago?

  • Bidinha -

    Hello, how can I send a PM to you with a question about the post of an image? It's about a suspicious email that a friend received in the game. I'm waiting, thank you.

    • Kaeden -

      I've sent you a pm :)

    • Bidinha -

      Thanks <3

  • u_9893120 -

    you got a new pm^^ have a good day

    • Kaeden -

      Hey there, please check your pm's I've replied :)

  • LiLiLotus -

    my toon name Lililotus can not chat any one or friend why said was Banned when chat can not send sms

    pls i need help

    • Kaeden -

      Please contact our support team who should be able to help you with this.

  • LiLiLotus -

    MY CHARATCHER can not chat any more to any one said was Banned pls help me

  • pitoy0128 -

    pls,.manager, comebak my ofiscial chat,...

  • Kurukulla -

    Please ask product manager or producer for an update on taskboard fix. It's completely blocked faction progress for factions who only offer it via taskboard, not to mention mastery of some craft classes. Thank you!